Shipping & Returns
Where do we deliver?
Mayie supply to addresses throughout the United Kingdom (including England, Scotland, Wales and Northern Ireland). We also ship worldwide, however the transit time and shipping cost is higher.
What are our delivery services?
We sometimes offer to pay for shipping and handling if the order value is higher than a fixed amount. When free shipping campaign is active, you will see the message displayed on the top of our website and during checkout.
We send parcels from UK or Pan-European fulfillment warehouses, depending on your shipping address. Based your destination address and cart contents, you will be able to pick from several shipping services:
- Standard Shipping
- Priority Shipping
- Expedited Shipping
Please note the following:
Working days are defined as Monday - Friday (excluding bank and public holidays) - therefore any orders placed after 9am on Friday will not be processed until Monday.
The precise timing of a delivery cannot be specified, as all delivery timescales are approximate and subject to availability.
What is our returns policy?
In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Mayie Customer Experience Team on +40726785288, within 3 working days of receipt and we will arrange replacement goods.
If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Contact Customer Experience Team on +40726785288 for instructions.
Opened or unsealed cosmetic products cannot be returned due to hygiene risk.
If I have a problem who can I contact?
If you need help or information you can contact our Customer Experience Team as follows:
Please note staff are only available to answer between 9am to 5pm Monday to Friday.
To contact Mayie in writing please send to:
Customer Experience Team
PANAIT INTL SRL (Mayie Cosmetics)
15 Janos Hunyadi street